My screen remains blank for an incoming call

This isn’t about data usage but I couldn’t find where to start a new discussion. when I get an incoming call I hear the sound but my screen remains blank. I think I screwed up some settings. HELP!

Hi @ritaw.8ln5hy,

I’ve moved your question to its own topic since it wasn’t relevant to the topic where you replied.

Please let us know which phone you have.

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I have a Moto 4g thanks

Hi @ritaw.8ln5hy,

Please let us know if these instructions help:

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Yes it worked perfectly. Thank you so much for your help. The Republic community has been fabulous. I get answers to my questions quickly and since I’m not very tech savy I really appreciate all the help I have received.

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