My sim is locked

I just bought a new moto g power and when I put my old sim card from my moto g4 it says my sim card is locked. What can I do?

What phone do you have? moto g4 and a new moto g power

What plan are you on? My choice + 1 GB

Does your plan include data, or just talk & text? Includes data


Issue Description

I started today when I removed my sim card from my moto g4 and inserted it into my new moto g power, that's when I got the error message "your sim card is locked". I have put the sim card back into my g4 and it still works there.

Hi @richardj.13tgkn,

The SIM card in your Moto G4 is not compatible with your new phone.

I see you’ve already opened a Help Ticket and our Help Team has told you the same thing and is awaiting your response so they can send you a new SIM card for your new phone.

Thank you for your help!

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