My son's Moto e has lost cell reception. No signal bars but we can access wifi. I have rebooted phone

What’s next?

I do get cell reception because my other son has a Moto g and that works fine. Thank you!

It is possible the cell radio has failed. I’d first try a factory reset. If that didn’t fix the problem a replacement phone might be the only solution.

Hi @jefft.wo0bky,

If you haven’t already done so, please make sure “Airplane mode” has not been enabled. You’d see a tiny airplane icon at the top of the screen.

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