My voicemail does not pick up when the phone is off. It just returns a busy signal to the caller

What phone do you have? MOTO E4

What plan are you on? MyChoice +1Gig

Does your plan include data, or just talk & text? I have voice, text and data.


Issue Description

My voicemail does not pick up when the phone is off. It just returns a busy signal to the caller, leaving the caller unable to leave a message.

See the following help article to check that voicemail forwarding is not enabled on the phone:
https://help.republicwireless.com/hc/en-us/articles/115012551767-How-to-Disable-Voicemail-Forwarding.

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Here is a Help Article: Voicemail-Busy-Signal-After-Ringing-Instead-Of-Voicemail that will help explain @cbwahlstrom’s suggested help.

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Hi @christopherp.crjmn2,

Thank you for bringing this concern to our attention. We are investigating a bug that is causing calls to route to a busy signal rather than voicemail when the phone is unavailable.

You can track the status of this bug on our status page at Republic Wireless Status - Voicemail Issues

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