I recently upgraded from my 1st Gen Moto G RW phone to a New RW Moto E5 Play. Almost without exception, the transfer and setup went smoothly. As I had the original $10 WiFi Talk and Text plan which has worked great for my needs, I gladly paid the extra $5/mo for the service as I try my best to use as many WiFi connections as possible (Big box stores, grocery stores, restaurants, friends, etc.). With the exception of poor contact areas (I live in central Maine) I have always been able to make phone calls and receive/send texts either via WiFi or mobile.
I know I have to visit the stored locations on my old phone to save those settings but I discovered that when I am on the stores WiFi I can’t make calls or text. Weird. With my old Moto G, I would have the WiFi and mobile icons displayed at the top of my screen but the mobile is grayed out (I really do not need data access via a mobile network).
I have made sure my phone’s software is up-to-date and I have looked at all the settings (Network & Internet, System, etc.). I get the sense that there’s just that something I’m missing.
I’ll continue checking through the forum to see if someone has had a similar problem with WiFi/Mobile hand-off issues but any suggestions would be greatly appreciated