I opened this conversation on 2/15 aprx 7 pm. Explained I had not been able (despite help from [redacted] at R. Help for almost a whole day) to activate my new phone. I’ve been trying to do this for 3 days now. [Redacted] gave me a link to get to where I’d be given a ‘ticket’ which I opened up.and was given the ID 1067351 and next am –2/16— [redacted] responded and asked me to supply answers to
- The full name as listed on the account.
- The 10 digit Republic Wireless phone number of any line on the account
- The MEID HEX number of a device on the account
- Your billing zip code currently listed on the account
o The last 4 digits of billing credit card currently listed on the account
Which I did around 12 noon on 2.16. As of now, 2/21 am I still have not rec’d a response from her or anyone else @ RW Help!
It’s now almost eight days since I bought my phone and still NO ACTIVATION
I am trying to keep the same number for my last phn and the new one. Also I have reached the point of considering returning this phn to R.W. and asking for a credit on my cc account!!
Since you have merged this ticket #1068388 with the earlier #1067351 please read all my previous comments in those 2 tickets if you can.Thank you very much!
Moderator’s note: Content edited for clarity and to remove a lot of personal information.