This is about the stupidest thing I’ve ever heard of.
Thanks so much for reaching out to NerdWallet! I’m happy to offer some insight into why you’re receiving this error when attempting to verify your phone number.
The error you’re seeing is likely occurring because you’ve provided a phone number for SMS verification that’s not from a traditional carrier. At this time, we’re not able to support phone numbers that come from wifi-based carriers (like Google voice or Republic Wireless). I totally hear the irony here, too! Republic Wireless is a great provider, but sadly our SMS system is not compatible with their network.
My recommendation is to use a friend or family member’s number that meets the criteria above if possible.
If you don’t have access to a mobile phone number that meets these criteria, I’m afraid you won’t be able to link your bank account to your NerdWallet account at this time. I’m very sorry about this, and we are working on finding some alternatives to SMS verification for our members who are in this situation.
If you have access to an eligible number to use, and run into any additional errors, please let me know! I’m also here to help for any other questions that may come up.