I need help. We’re new to RW, my husband and I just activated our Moto G4 phones about 10 days ago. I have not been able to successfully place or receive a phone call while using the cellular network yet where we live. When a call comes in, nothing happens; I’m not notified in any way. When I try to place a call, the call appears to be going out, I hear normal ringing, but when the other party picks up, the call disconnects with a busy signal tone and a “Network busy” error message on my phone. While on cellular, I see the outlined arc in the upper left. Next to it is a signal strength icon, it’s always empty with a ? beside it. I can send & receive texts on cellular without trouble. I can also complete calls and texts on wifi without trouble (with the exception of my husband’s work, where we have been having trouble using wifi and cellular, but I think that’s a different issue).
We’re new customers and first activated our phones last weekend on 12/3 or 12/4, I believe. We have been having this problem since the first day. I have not been able to successfully place a call on cellular network yet. We have known others using Republic in our area, and their service is fine. Are our settings wrong somehow? Would it be possible that this problem could be fixed with a different phone? Maybe somehow the Moto G4 we have is not compatible in our area? Could it be an issue with GSM vs CDMA?
I’m hoping to be able to troubleshoot past this problem because we would really like Republic Wireless to work for us. However, is there a certain trial period that we need to be within in order to complete a return/refund? I thought it was either 14 or 30 days, but can someone confirm this? I want to be patient, but he troubleshooting process is taking quite a bit longer than I expected and I’m starting to feel a sense of urgency to get this figured out.
Any help or suggestions are GREATLY appreciated!!