The Support team is publishing more and more relevant knowledge to the Republic Help Center each week. Have you noticed? Not only is article relevancy picking up, but so is the pace of publishing as more and more engineers get comfortable with the new approach to knowledge sharing.
How do I know these articles are more relevant than what you’ve seen in the past on the RW Help Center site you may ask? Well, that’s the beauty of the process. All of these articles are a byproduct of a recent interaction with one of our Members, so the most of guess work is removed. Such an approach drives up the relevancy of the entire Knowledge Base and ensures when you search, you find something helpful. Kind of a requirement of a Help Center, right!
I should also point out that all of these articles published in the last week are in their infancy. Please expect them to evolve over time as more and more interactions are logged – both inside Support and externally on the RW Help Center & here in the RW forums.
@southpaw, @sarahd, and team will continue to make you aware of what we publish to Help Center in a proactive way. Our goal is to take as much Member effort out of the Support process as possible. Onward and upward!