What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?
New Moto E4 on My Choice Plan (talk and text only)
My 10 day old Moto E4 was working flawlessly until now.
Now it is turning off the screen as soon as a call is initiated. As soon as I hit “send” the screen goes off or blank. Hitting the power button does not restore the screen!
The only thing I could have done is possibly hit the volume button along with the power button when I awakened the phone to make the call that started this screen loss problem.
My only option to get the screen back is to hold the power button down until the phone restarts itself.