My new Moto e4 phone has trouble connecting to my home Wifi (Google Router, Spectrum Cable, Arris Modem). It connects slowly, disconnects often, but always reconnects on its own. When connected, web page downloads (Chrome) or app downloads (Play store) are extremely slow, and do not complete. I can monitor the progress on the Google Wifi app on another phone and see it is downloading data but at snail’s pace (0.03 Mpbs). It never makes calls over Wifi, but works fine calling on Cell. However, voicemail won’t download. This is the second e4 I have received. The first would not activate. This one had a brief, 1 hour period when it connected with fast data rates during which it activated. Afterwards. dialed * # * # 8647 # * # * at direction of Republic help, and phone said it was not activated, even though it makes and receives calls. Has anyone seem similar problems or can suggest a solution. Before you suggest, read the following that I have done:
- Rebooted Wifi router and modem several times
- Done a factory reset
- Done a cache wipe
- reset network settings
- Forgot wifi settings and reconnected several times
- Checked the Republic suggested phone settings
- Worked through the community “maximizing your wifi” tips and tricks
Note that my home Wifi works flawlessly with a large number of devices, including 8 family owned Republic Moto phones (only two others in the house presently), all which show excellent wifi connections everywhere in the house (per Google app) and 35 Mbps download rate. They all connect immediately when entering the house, or when rebooting the modem and routers, and almost never spontaneously disconnect.
Finally, this phone appears to work well in one other wifi system I have tested, in very limited testing.
I would welcome any suggestions. Republic help is out of ideas.