What phone do you have? Moto E5 Play with Android Oreo
What plan are you on? High Speed LTE Cell Data
Does your plan include data, or just talk & text? Includes Data
New Moto E5 Play…unable to transfer photos to Windows 7 notebook…get “No new pictures or videos were found on this device.” I connected my new phone to my computer with the included USB cable and followed my usual procedure by selecting the AUTOPLAY option to import photos using Windows 7. With my previous Motorola phone, Windows would immediately begin the process to automatically download my photos then erase the photos on the phone. I like doing it this way because the entire process takes only one or two clicks. With my E5 Play, I select Import photos using Windows and I get a message “No new pictures or videos were found on this device.” even though I know that there are new pictures on the phone. I suspect I am missing a step required by the new Oreo OS. Anyone know what I need to do to transfer my photos?