New Moto G4 Not connecting to Windows 10 Pro

I have a new Moto G 4. When I connect it with a USB cable to my laptop with (Windows 10 Pro), the laptop says that there are no files on the phone. Basically it does not see the directories or the pictures. Windows seems to think the phone is malfunctioning but the pictures appear and open just fine on the phone by itself.

Anyone, run into this?

Hi @barryg.5qqmyz,

With the G4 plugged into the Win 10 computer, swipe down from the top of the phone’s screen. Do you see a USB for charging notification? If so, tap that and change to Transfer files.

Thanks so much! Really appreciate the help.

You’re most welcome! It’s a Marshmallow (Android 6) thing.

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