New moto g5+ connects to home wifi but not other outside wifi


#1

What phone do you have? Moto G5+
What plan are you on? My Choice Talk & Text
Does your plan include data, or just talk & text? No Data


Issue Description

Have had Moto G5+ for a week. Migrated all info from Moto X with no problems. Connected to my home WiFi no problem. All calling texting working good. My problem is I cannot connect to outside WiFi from Best Buy, MacDonalds, Walmart, etc. My phone finds their wifi, I connect to it, it shows wifi connected on my phone but only hollow arc shows & no filled arc shows & cannot connect to the internet from chrome or any apps. When I return home my phone finds my home wifi before I get out of the car so that is working well. I took my wifes Moto G & my old Moto X & they connected to the outside wifi with no problem. It seems I must have a setting wrong somewhere. Any help is appreciated.


#2

There are a few places I go where I experience this. It says I’m connected but I have a hollow arc until I agree to their terms of service.


#3

Have had the same experience. Best Buy for example, the web site comes up, agree to terms, hit connect, it shows connected in the “Settings, wifi” but no solid arc & apps, etc don’t work. Thats why I took my wifes G & my old X & they both connected no problem. It seems to be connected but is just missing something to complete the connection. Went to best buy, 3 macdonalds, Joann Fabrics, 2 walmarts among others & all have the same non-connection. Thanks for responding Billg


#4

When you are connected to these other networks…does it display under the Network name
"Connected"…or does it say “Connected, No internet” ?


#5

Connected in the “Settings WiFi” but the RW app shows connected, no internet


#6

I put in a help ticket as I’m wondering if the RW app needs to be reloaded


#7

I just got my wife’s G5+ connected at Walmart. I didn’t notice what I did as if it just locked in or I had to do a Walmart connect screen. Usually she has me lock them in the first time and next time it does it automatically.


#8

The new phones do not have the ability to accept the terms automatically (that is no longer a feature of the Republic App). You’d either need to do it manually each time or find a 3rd party app to provide the capability.


#9

Yeah I should have added I use Wifi Quick login…
WiFi Quick Login
Thanks for the pickup @louisdi


#10

Thanks to all for your comments & help. I’ll try the Wifi Quick login & let you know how it works.


#11

UPDATE: Put in a help ticket & Nicholas from RW got back to me with the solution at “Terms and Conditions Page Isn’t Automatically Showing to Connect to Wifi”. I used Login.com in chrome as they suggested & it worked with no problem. bocephous I will be trying your suggestion. Thanks to RW & everyone for your help.


#12

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