This thread has multiple parts so I apologize for it being all over the place. I hope someone can help me.
I have an old Moto X (1st Gen) and I am grandfathered to my original plan for $25 a month. Recently (for about 3 weeks) my phone has been having network problems and I have tried asking RW about this but have got no answers. Are their problems with the network? If so, is it fixed / when will it be fixed? I would have 0 / 5 bars reception and then it might come back temporarily and go again. My phone is old but I haven’t done anything to it. This is very frustrating as it seems I am being pushed into the direction of purchasing a new phone (and losing my original plan) - not happy.
So, with no solutions or improvement for 3 weeks, I purchased a new phone. Moto X 4. I purchased the phone from Republic Wireless and it is in the mail. Now I am going through the steps about activating it when it arrives and it is talking about a SIM card… does the SIM card come with the phone or do I now have to go ahead and pay more money for a new SIM card? Or is there a SIM card in my Moto X gen 1 that I can use?
If I want to keep my phone number, do I activate the new phone first and then deactivate the old phone? And do I just choose the plan I want e.g. $15 talk and text and $15 for 3 additional GBs?
Lastly, if there are issues with my phone and / or the Republic Wireless network and I am forced to purchase a new phone, can they / will they allow me to continue with my original grandfathered plan?
I have enjoyed my time with RW and this is the only time I have had an issue. I hope I can be helped as this is very frustrating. If you need any other information from me please just let me know.