New Moto X4 static/hiss/pop sounds


#1

Just received my new Moto X4 to replace my well used and tired Moto Pure X. During the setup process I noticed a static/hissing and popping noise with every Motorola alert and then again with every ringtone. Playing music did not seem affected, just all the preloaded Moto sounds/alerts.

The new X4 downloaded all the necessary updates and I have powered it off and on several times. I have not yet deactivated my old Moto because I do not want to be stuck with this X4 that hisses/pops at me.


#2

Hi @juliet.vwguyz,

If the sounds persists after a factory reset with no third-party apps installed, then please open a ticket so our Help team can look into the issue with you.