New Phone activated Old Number - Need to Change (port) Number

number_change

#1

I had an out of use RW phone number. I got a new phone - intending to port my number from another carrier. When activating my new phone (Moto Z Play), I mistakenly accepted my old RW number. How do I retire the current number (activated 2017.08.30), and port my current number from another carrier to my new phone. Please advise how to proceed. Urgent.


#2

Hi @johng.7smw4j,

All Republic Wireless new activations come with a new number. This gives you a chance to test the service before moving your number.

When you’re ready to move the number, you do so from the Account portal. Information about doing so starts here:


#3

Thanks for your reply. Actually, I already had an RW account - forgot to cancel the number for a couple of months. When I activated my new phone - RW automatically assigned the old number to my new phone. Unfortunately, I need to use another number - one that needs to be ported from another carrier. 1. How do I cancel the current (registered) number for my new RW phone. 2. How do I (then) port my number from another carrier, in order to use my new and groovy phone? Please advise. Thanks!


#4

Please do not cancel. We can only port numbers to an active line of service.

All the steps and instructions you will need are in the document I linked.


#5

Read the document Southpaw posted in this thread about your situation. Click on the words "Number Transfer: Overview"


#6

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