New phone and can't get it set up


#1

my old phone died purchased new motog6 and it won’t recognize the old sim card. Can anyone help me get this up and working


#2

What was the old phone and what type of SIM are you moving over [CDMA SIM has Republic all in grey, GSM SIM is dual colored green. Grey]
Only a GSM SIM can be moved to a new phone as this is a feature of GSM.


#3

It was the one in the old republic wireless phone. It older and when I bought the phone at Best Buy today he had to make it smaller. After we couldn’t get it to work he tried 2 others and the phone just kept tell me to buy one from Republic. I have to think he would know the correct kind to but in and we took my old one out. I don’t know what the old phone was.


#4

I’m sorry didn’t read before I sent. I am talking about the old sim card. Its all white


#5

The older legacy phones [Moto X1, X2, E1, E2, G1, and G3] are CDMA you will need to get a new GSM BYOD SIM card
If you need the CDMA [Sprint] coverage support can send one out after the phone been activated on GSM [T-Mobile] just open a ticket


#6

At Best Buy they did put a new Sprint sim card in - 2 different ones. It just wont recognize it


#7

You will have to get your SIM from RW, whether it works with CDMA (Sprint) or GSM (T-Mobile). You can check the coverage maps for those providers to see which carrier will best serve you.


#8

The one in the old phone was from RW. Is that not good enough?


#9

No, that SIM will not work with any phone other that the one it was originally in. As a matter of fact, you want to leave that SIM in the old phone if you intend to sell or give it to someone else. Since you have already re-sized it the only way to get a SIM for that particular phone is by opening a service ticket with RW.


#10

That phone died. So I don’t need. So if I just get a new sim card from RW that’s all I need to do. If so How do I do that.


#11

Hang on a second. I’ll find a link for you.


#12

H;ere you go. This will get you a GSM SIM. If it does not work well for you RW support will send you a CDMA SIM.

https://republicwireless.com/shop/bring-your-own-phone/sim-card/


#13

Thank you


#14

You are welcome. Good luck going forward. Let us know how this turns out for you.


#15

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