New phone help!


#1

I just got a new phone on my republic plan. I transferred everything over from my old phone. I have 1 GB of data… But when I’m not connected to WiFi I can’t send or receive texts and the phone calls don’t always go through either. I don’t know what’s wrong. Help!?


#2

Tell us what your cell bar display shows when you are not on WiFi. Did you buy the phone from RW or did you buy it from a 3rd party? What is your ZIP code?


#3

I believe it shows I’m connected to a cell network but I can’t send or receive texts or visit websites. I got the phone from republic and it’s a moto e4 plus and my last phone worked just fine at my current Zip code.


#4

If uninstalling and reinstalling the Republic app doesn’t solve this problem please open a service ticket.


#5

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.