New phone issues with connection

My son just upgraded his phone. But now when he doesn’t have wifi , he can’t send or receive texts. When he does have wifi, some apps don’t work. He didn’t add anything new. Since my son get his new phone, my daughter (who has republic) is having trouble with her wifi connection at our house.

  • I would start with the following
    • Ensure that on his (the Moto G4 Play) that he has turned on Cell Data (2 places RW App under the Cell tab) and in the phones Settings/Wireless & networks/ Data usage
    • Do a cleanup on the router/network and both phones… see Power Cycle the network equipment and your phones in WiFi 1st - Maximize your WiFi/Router - Community Guide
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