New phone setup steps

Son replacing is huawei with new g6. Activation complete but not seeing contacts or text history. Did we miss a step?
Thanks!

Hi @johnb.ghgq0k,

User content does not migrate as the result of a phone’s activation. Please see here for some help with that: How to Transfer Contacts, Photos, Text messages and Other Info to Your New Phone.

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All you have to do is log into your new phone with your Google login information and all that stuff to come up.

Most but not all. For example, text messages don’t move from old to new phone via one’s Google account.

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