New phone won't connect to wifi

What phone do you have? Motorola G Power

What plan are you on? my choice

Does your plan include data, or just talk & text? includes data


Issue Description

Received new phone yesterday, have been trying to connect to my wifi (I have 2 networks) so I can activate the phone. Both networks just show "authentication problem" on each attempt.

Hi @jeffreyg,

“Authentication problem” typically means that the password you are providing is not the password that the network requires.

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