I am looking for help and support with a very frustrating problem that I have been struggling with since I got my new phones last month. I would appreciate any help and support that you can give me…thank you.
*My wife and I just got Pixel 4a phones (last month)
*We are on the My Choice Plan
*My wife’s phone has 1 GB of data purchased. I currently have no data purchased
*We have DSL Service with Verizon (7Mpbs) - which we have had for years with minimal issues
*Our modem is an Actiontec Model GT784WNV
*We have a MacBook Pro and and iMac computer
We can’t use the phones and our computers on Wi-Fi at the same time. The computers can be running fine utilizing the Wi-Fi and then we turn on our phones connected to Wi-Fi and the computers slow down loading web pages to eventually not being able to load web pages at all. I turn off our two phones and the computers are back to normal with no Wi-Fi problems. I then turn the phones back on and the computers aren’t able to operate on the internet via Wi-Fi in a usable manner.
This has been this way from getting our new phones last month. I have worked with Verizon for hours (mainly waiting to get to talk with someone) and I have gone through three different modems with another one on it’s way to me (I don’t think the modem is the problem, I think it is a settings problem…but I think Verizon doesn’t exactly know what to do so they send me another modem since they are not sure what else to do!).
I have had two different Verizon technicians in my home and they checked all connections and thought that everything was okay…but as soon as they leave the problem is back…in all fairness to the techs, the problem is intermittent, there are times when the phones can be on and the computers will work on Wi-Fi but this window of functioning only lasts a short time at best.
I have had the online technicians at Verizon run all their remote testing and nothing definitive has been discovered.
Verizon says that their system are checking out therefore the problem must be with the Pixel 4a phones.
I also have spent a significant amount of time with Republic Help and the Customer Experts but their opinion is that the problem is with my ISP. Johnny, Louis and Corey have been very helpful…but I have had some glitches with the Customer Expert system since I inadvertently initiated two Customer Expert threads at the same when I thought that the first request didn’t work since it disappeared from my screen. The other problem for me with dealing with the Customer Experts is that I am trying to work in solving this problem while juggling my other responsibilities, so sometimes it is hard to keep the chat going because the chat closes out before I can get back to it.
Southpaw has been extremely helpful and she suggested that I post on this forum to see if the people in the Forum can help me solve my problem.
Thank you very much for any help that you can give me.