Nexus 6P has an echo when making calls


#1

Hey everyone,
I recently switched from a moto 4E to a Nexus 6P and now when I make a call they say they hear themselves echo. I am on the my choice 1gb plan. I am not sure what steps to take to fix this. This happens on more than one wifi and happens with cell service too.


#2

Hi @chrisb12587,

We’re experiencing a major outage that will prevent us from troubleshooting with you until it is resolved.

Is there a case on the Nexus 6P and is the problem consistent whether you’re on Wi-Fi or Cell?


#3

Yeah I do have a phone case and yes it it consistent on WiFi and cellular


#4

#5

The first step is to remove the case from the phone and make some test calls with it off. Is there any improvement when the phone is off?