Nexus 6P has an echo when making calls


Hey everyone,
I recently switched from a moto 4E to a Nexus 6P and now when I make a call they say they hear themselves echo. I am on the my choice 1gb plan. I am not sure what steps to take to fix this. This happens on more than one wifi and happens with cell service too.


Hi @chrisb12587,

We’re experiencing a major outage that will prevent us from troubleshooting with you until it is resolved.

Is there a case on the Nexus 6P and is the problem consistent whether you’re on Wi-Fi or Cell?


Yeah I do have a phone case and yes it it consistent on WiFi and cellular



The first step is to remove the case from the phone and make some test calls with it off. Is there any improvement when the phone is off?