I have an open ticket on this but after 2 days and several attempts at resolution by RW Support, the issue remains. They are still trying to resolve but I thought I’d toss it out to the community to see if the collective brain power here might have a solution or at least some suggestions.
My wife has been using a Moto-G (1st Gen) and I have been using a Moto-X (2nd Gen). She is on a 2.0 500MB plan and I was on the 2.0 1GB plan. I recently purchased a Nexus 6P and moved to the 3.0 plans on that phone. Since the Moto-X is a better/faster phone than the Moto-G, I then moved my wife to the Moto-X. The swap went smoothly with one fairly major exception. While the Moto-X always had strong 4G/LTE coverage when I was using it, now that it has been re-provisioned for my wife, it only shows 3G. We have strong Sprint 4G coverage in our area and we were also in Portland, Oregon last weekend, which also has strong Sprint 4G, but the phone is stuck in 3G.
So far RW Support has had me do the following, to no avail:
- The “##8647##” activation.
- Uninstall/re-install the RW App.
- Double checking that Data usage is on and data roaming is on.
- Booting the phone in SAFE mode to ensure that an app isn’t interfering.
- Factory Reset the phone (I had already done that, but did it again).
So, while RW is trying to figure this out, does anybody else have any ideas?