No calls or text

What phone do you have?
moto e4
What plan are you on?
my choice +3GB
Does your plan include data, or just talk & text?
Um, is the 3GB the data?


Issue Description

Yesterday my phone stopped receiving or making calls and sending and receiving texts. When I try to call, a message pops up that says Cellular network not available for voice calls. My incoming calls go to a Republic recorded message. I am at home on my wifi network. I have restarted my phone several times and tried to call with and without wifi access. I can access the internet on my phone - just can’t call or text. I don’t see the Republic Wireless bar. And I’ve tried the troubleshooting steps in the document everyone sends out to first try to fix this kind of issue. Thanks for your help!

Hi @reubenm.6xq6bx

Sorry for the late reply. Just to be sure, you have tried these troubleshooting steps at the bottom of this document, correct?..particularly How to VOIP your phone

Hi, yes I tried all those. The problem was resolved by running system updates.

Thanks!

2 Likes
Message an
Expert customer