No calls or text


#1

What phone do you have?
moto e4
What plan are you on?
my choice +3GB
Does your plan include data, or just talk & text?
Um, is the 3GB the data?


Issue Description

Yesterday my phone stopped receiving or making calls and sending and receiving texts. When I try to call, a message pops up that says Cellular network not available for voice calls. My incoming calls go to a Republic recorded message. I am at home on my wifi network. I have restarted my phone several times and tried to call with and without wifi access. I can access the internet on my phone - just can’t call or text. I don’t see the Republic Wireless bar. And I’ve tried the troubleshooting steps in the document everyone sends out to first try to fix this kind of issue. Thanks for your help!


#2

Hi @reubenm.6xq6bx

Sorry for the late reply. Just to be sure, you have tried these troubleshooting steps at the bottom of this document, correct?..particularly How to VOIP your phone


#3

Hi, yes I tried all those. The problem was resolved by running system updates.

Thanks!


#4