No calls, send or receive

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?


Issue Description

Says I need to buy new sim card, after electrical storms. Phone works, wifi works, just cannot use phone to call nor receive . Typing this on cell screen

Hi Susan. Let’s make sure you actually need a new SIM. Can you tell us what model phone you have and what exactly you’re seeing symptom wise?

Moto 5 G plus, talk & text, 1 gb data

Everything on the cell works, just not send/receive calls.

screen says “not activated on Republic. We can help you” , when I click on that, it goes to 'buy new sim"

phone runs on house wifi, which is fine now, came on immediately by itself, after electrical blinks , 2 or 3.

tried turning off/on. No change, no calls possible - install new sim

Have you simply tried powering the phone off and back on since this happened?

on again…

screen saying ‘reactivating’ came up, then had me turn off/on again.

THANKS!

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