No cell connection


#1

I cannot get connectivity away from wifi. It started Saturday…why?


#2

We can probably help you with this @julieb.gukqaq but we need to know which phone you have.

Bill


#3

Moto 3 3rd Gen


#4

@julieb.gukqaq .

It is very likely that running though these steps will fix your problem. Let us know if this doesn’t take care of it for you.

  1. **Restart
    **Restart your phone by turning it off and then back on again.

  2. Reset Republic Credentials
    (Note: Your phone must be connected to WiFi to complete this step. For a video of this step, please see How to VOIP Your Phone )

  3. Open the dialer, then dial ##8647##

  4. The dialer will clear, and the Republic arc notification icon will reappear after about a minute. (If the arc notification icon does not reappear, restart your phone. The arc should then appear after your phone restarts.)

  5. **Update the PRL (Preferred Roaming List)
    **Perform a PRL update by following the instructions here: Update the PRL.

4.** Wipe Cellular Settings**

When the PRL update is complete, open the dialer and dial **##72786#. **An SCRTN screen will display. Tap Yes to continue (you won’t lose any data). Your phone will restart and go through cellular activation, then restart again.

Note: Once this step is complete you must complete Step 5 or your phone will not work over Cellular.

** 5. Update the Profile**

This will restore or refresh your phone’s cellular settings; go to Settings > System Update > Update Profile.
Note: You’ll need to be connected to WiFi in order to update the Profile.

6.** Restart Again**

The phone should automatically restart after a few seconds. If it doesn’t, then manually restart your phone.

Bill


#5