No cell or wifi

What phone do you have? Moto G7

What plan are you on? Talk, text and 1GB data

Does your plan include data, or just talk & text? see above

While I am at work in the middle of the city which is covered on the map, I cannot get cell coverage. No internet and intermittent texting ability. New phone


Issue Description

Sorry your question hasn’t received any responses in almost a day.

In order to help you better…can you share following information?

a) Have you always had this issue with your phone?
b) When looking at the map…be sure to zoom in to your address and check what kind of coverage is available in your area. If you don’t mind sharing your zip code we can also look up coverage for you.
c) Did you have prior RW phone that had better service? Can you share the model name of that phone?

@vinceb.mpesou Are you still looking for help with this issue?

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