Just purchased a new Moto Z Play … and I have moved to a new zip code. The zip code is 32163. It is a very populated area with heavy Sprint coverage. We have two phones … the new Moto Z Play and a Moto X Gen2. The Gen2 has cell service in our home. Not strong in all areas, but always at least one or two bars. We have a full wi-fi connections.
But the Moto Z Play does not have ANY CELLULAR connection in our home! It shows NO BARS. The status shows NO CELLULAR SERVICE. Emergency Calls Only. My husband can stand right next to me with the Gen2 in the house and call my phone and it will not even ring. It goes directly to voicemail … even if I am connected to wi-fi in our home!
What could this be? Is it a software problem? A set-up problem? I don’t get it. This is supposed to the be newer, better phone?? I am a care giver for an elderly parent. I can not be unreachable.
Any suggestions or is this just a BAD phone … poor antenae or something?