No cell service suddenly on my Moto G4+

Title says it all…No cellular data, no calling, no texting, away from wifi.

Here’s the first step to try and get you reconnected:

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Hi @kimw.jl7dem

Sorry to hear of this sudden anomaly on the G4+. A couple of questions would help the community offer suggestions.

  • Is this a new phone/service?

  • Do you know if you are on the GSM or CDMA network?.

Just did the VOIP, and the phone is back to its old self! thank you very much.

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FYI, no, not a new phone/service, and I think I am on the Sprint network.

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If you wish to confirm that, from the Phone app dial *#*#786#*#* If the screen clears you’re on GSM. If you see a “SprintDM” menu, you are indeed on Sprint. Since things are working for you, there’s no need to do this other than satisfying any lingering curiosity you may have.

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Sprint it is…

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Uh, kimw’s problem was fixed 2 hours ago.

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Thanks for the info.

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