The ticket number is 1286663
Here is the only response I received from Republic. I followed their instructions, told them they did not work, and have not received any other responses.
Jordi N. (Republic Help)
Dec 16, 9:09 PM EST
Thanks for contacting us about the issues you’re having with cellular service on your Moto G4 Plus. I can imagine how alarming and frustrating it is to have such a sudden and complete loss of service, especially when there’s another phone that is getting service right next to you. We would like to work with you, so that together we can find the source of the issue and fix it. With that in mind, we have some preliminary troubleshooting steps that may clear this issue immediately.
The first of which is to perform a network settings reset and follow that by ensuring the defaults are then set to the necessary requirements to run our services. We have a couple of Help Center Articles that will guide you through this process:
How to Reset Network Settings for 3.0 Motorola and Google Phones on Android 7.1
How to Confirm Basic Network Settings on 3.0 Motorola, Nexus, and Alcatel Phones Running Android 7.1 Nougat and Below
After performing this, we would also like you to refresh your Moto G4 Plus’s Republic Wireless activation. This will ensure the phone is properly synced to our services and runs a check on another few basic settings to run our services. We have another Help Center Article for this step:
How to Refresh the Republic Wireless Activation
With both of these actions completed, take some time to test out your phone and see if you’re still having the same lack of service. If you are, please let us know as soon as possible, as well as responding to the following questions:
Has the start of this issue coincided with anything specific happening to your phone? Any new apps, software, or damage to your phone?
What does your phone’s cell service indicator look like when you have no service? Any odd notifications or symbols?
Is this lack of service affecting your ability to text and access cellular data as well, or is calling the only thing affected?
Answering these questions will better help us determine the source of the issue you’re having and guide us towards fixing the problem.