I thought I might add a little to @amitl 's excellent reply.
I love the idea of using wifi for calls. I live in an area where I don’t get good service, but I do have wifi.
This is what makes RW a great choice for many of us customers.
That said, if I can’t call customer support to find out if my phone is even compatible with your software how can I even think to spend money on that kind of risk?
Depending on which phone you are trying to bring to RW, the Republic Wireless app will tell you if the phone is compatible or not. On legacy 1.0/2.0 phones, RW technology is built into the ROM therefore it must be an RW branded phone. On the new 3.0 phones, RW is not in the ROM, which is why RW is able to provide BYOD on approved phones to the service.
For that matter if I can’t call for information as a prospective customer how upset would I be if I spent my money here and couldn’t get help when I ran into real problems?
Money Back Guarantee
Getting Help from Republic
What happens when I have an emergency on the road and need to pay my bill without internet access?
Billing is a recurring charge to the CC on file. If there is a change in the credit cards status, you can edit your billing info from your phone. RW has proved itself to be very customer friendly when it comes to the occasional billing error/overdue balance and like circumstances.
Billing & Payments
See: Pay an Overdue Balance (https://community.republicwireless.com/docs/DOC-1116-billing-payments#jive_content_id_Pay_an_Overdue_Balance )
I know I’m not the first to say this. I really want to be a customer here, but I can’t.
Very understandable. I was very hesitant about the support model here at RW when I signed up going on 5 years ago. I can honestly state that I have never had an issue with support (albeit I have had very few problems and only a couple of serious ones). In fact, I found the online support method preferable to the call-center approach once I became accustomed to it, and I feel that is true for many other customers.
My intention for posting this is not to sway you one way or the other, but rather to alleviate some of the apprehension you might have regarding the online support model.
Hope this helps gain some perspective, and best wishes.