Today when I tried to call while on wifi, I got the following message: “No Internet calling account; There are not Internet calling accounts on this phone. Do you want to add one now?” I’m not at all sure what this means. And to be clear, I can still receive calls on wifi, and I can both make and receive call if I turn off wifi, so it is not like my Republic wireless account is deactivated
This may stem from a previous problem. Over the last few days when I came home and connected to my home wifi, a notification popped up in my notification area, something to the effect that “You have lost connectivity because…”, and I could never read the rest of the notifications. The first time this happened, I rebooted the phone and the message went away. The next time, I realized that it was the phone app generating the message, and I cleared the app cache, and the message went away. Last night it popped up, and there was no cache to clear, but I cleared the app data, and the message went away. But, I think it also wiped out some account information that is needed for making wifi calls.
When I select OK to add an Internet calling account, it lists an SIP account (it looks like a bunch of random letters), and below it says “Primary account. Account registration unsuccessful: Check the server name.”
My phone is a Moto E (1st gen) running Android 4.4.4 (and I cannot, and am unwilling to update the OS).
Do I need to “reactivate” the Internet calling account somehow, or do I need to add a different account, and if so, what would that look like? When I select that account, it asks for a username, password, and server name (the UN and server are filled in with what looks like random letters). If this is the correct server, etc, then I am not sure what password should go here (the one used to log into this help forum?).
Thanks for the help,