No longer receive notifications for gmail (Moto G6)

Problem Solving
#1

What phone do you have? Moto G6

What plan are you on? My Choice + 1 GB

Does your plan include data, or just talk & text? Data included

Issue Description

I have not received notifications from gmail for quite a while. Have looked under “Apps & notifications” and everything appears to be turned on. Notifications seem to work properly for other apps.

#2

Hi @christopherm.5otbdc and welcome to the Member Community. There are two articles in the Help Center with information about Gmail notifications. Suggest you verify these settings and we can go from there if this does not correct the issue.

How to Enable or Disable Gmail Notifications

How to Enable Gmail Notifications for Every New Message

EDIT – We have custom notifications for Gmail on our G6s. Just checked our settings following these steps.

  1. Open Gmail
  2. Tap three lines top left
  3. Tap Settings
  4. Tap General Settings
  5. Tap Manage notifications
    Mail - make sure box is checked
  6. Tap Mail
  7. Tap Advanced
    Behavior - make sure it is set to either Make sound or Make sound and pop on screen (which ever you like)
  8. Tap Sound - make sure a notification sound is set. We have had this change once after an update (if memory serves).

Make sure to tap OK or save as you close if any settings were changed. Thought it might help to at least have an example of our settings.

Please come back if these do not help.

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