No messages showing up in call & message history through the online portal?

Up until this morning I’ve always been able to view my call & message history via the online portal.

As of this morning no message history is showing. Only call history. Messages that were being shown yesterday are gone. Same with July and June now.

Is this just a temporary problem or a change of policy?

Thanks

Hi @kevinm.oz3mye,

Welcome to our member Community.

This is a temporary issue our engineers are investigating.

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Thanks for the fast reply.

Have a great day!

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Hi @kevinm.oz3mye,

I believe our engineers have a fix in place for this now, and I’m seeing call history in my account. Could you please check your account again?

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Hi, @southpaw,

I just checked. All is well! I see all messages and call history.

Thanks again for your prompt reply and service.

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