Let’s see if I can pull everything together and make sure my testing duplicates what you have done.
- Do not disturb is enabled.
- The Messages app is set to override Do Not Disturb
- When you send a text message and your screen is on, you get the “heads up” notification that allows you the option to mark the message as read, or reply.
The part I’m not following is this:
I can’t find a settings menu that this seems to describe, could you provide tap-by-tap instructions to help me find it?
With my phone set with Do Not Disturb enabled and Messages set to override Do Not Disturb, I do not get a sound notification. I think this must be a shortfall of the Messages app, because I do have other apps that are able to override Do Not Disturb.
I was, however able to get the Messages app to notify with sound by making a change in the Do Not Disturb settings menu.
Open the Settings app.
Tap Do Not Disturb
Tap SMS, MMS and Messaging apps
Select the option you prefer - if you want all your text messages to make a sound, pick “From anyone”
However, you’re also having another issue that I cannot replicate.
This makes me think the phone may also be in vibrate or silent mode. press the volume button and you will see a slider bar appear on the right-hand side of the phone.
Above the slider you’ll see a bell icon (shown), a vibrating phone icon , or a “no bell” icon (a bell that is slashed out.) Which one do you see? Tap it until it shows the bell icon. Does that change the behavior at all?