when away from my wi-fi, my phone does not work. I have no cell coverags
Which Phone ?
did you buy from Republic or BYOD
what coverage does Republic pick for you Coverage Check | Republic Wireless
do you have coverage (GSM (T-Mobile) Personal Coverage Check for all BYOD and maybe when purchase a 3.0 from Republic) (CDMA(Sprint) https://coverage.sprint.com/IMPACT.jsp for some phones purchased from Republic)
try rebooting the phone in a know good coverage area
Take a look at this document
The community does not have access to your account, so the more info you can provide about your phone/plan
and any details about when the issue started, whether you have it since activation, or it came on recently would
all be helpful in directing you towards more focused troubleshooting steps.
or submit a help ticket for personalized assistance.