No ring on SOME incoming calls

#1

My wife has a Moto E second generation. Our daughter uses a Tracphone. When she calls my wife, her phone never rings and she misses the call. It does allow our daughter to leave voicemails and missed call notification, but never rings. Other calls ring in to her phone normally.
Please help!

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#2

Did your wife st the ringtone for your daughter to “None” or have a custom ringtone that was later removed from the phone? Check your Daughter’s contact in the contacts or dialer app and see.

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#3

Please also make sure that your wife’s phone doesn’t have your daughter’s contact set as “all calls straight to voicemail.”

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