No service and line cuts off when using wifi


#1

Hello,
my phone doesn’t have any service but only on wifi. Also when making phone calls using wifi I can’t call more than few minutes. Could you please let me know what is going on? thanks


#2

Can you give some more information like which phone and plan? Is the SIM type CDMA or GSM?
Has this phone work before?
It’s hard to debug with out some basic information


#3

Moto Z Play

XT1635

I think it is a gsm SIM but not sure. How do I know this. Yes the phone was working fine until the last month.


#4

The Moto Z play is a GSM only phone
Is the phone OS and Republic app uptown date?
The 1st thing to try is to reset the Republic connection by dialing *#*#8647#*#*


#5

From your initial input “phone doesn’t have any service but only on wifi. Also when making phone calls using wifi I can’t call more than few minutes”,

  • I would make the following guess … Your WiFi is marginal, probably caused by a interfering neighbors router.
  • A place to start would be Quick Check #1 & 2 of Router Tweaks - Keep WiFi 1st - a Community Guide
    • Post a screenshot taken when you do QC2 if you need further help interpreting the results
  • Which router (Make/Model/Version from name tag back or bottom would help)