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If I’m understanding correctly you have a Moto X 1st Gen that has suddenly stopped producing sound of any kind. You can hear your caller speak, there’s no ringtone, no notification tone, and no sound when you try to play media. I ask the following only because I’ve done it far too many times: Is there any chance the phone is connected to a Bluetooth device?
I’m not sure what you mean here, as this topic is the first time you’ve asked something in Community, and my reply is the first reply. How have you experienced this in the past?