No sound notification with texts

What phone do you have? moto z4

What plan are you on? My Choice + 1 GB

Does your plan include data, or just talk & text?
both


I’ve tried everything, but cannot get it to make a sound notification when receiving texts.

If you are using Google Messages

Open Google Messages
Tap on :dots: -> Settings
Tap on Notifications
Tap on Other Notifications
Tap on Behavior and pick the option either “Make sound and pop on screen” or “Make sound” depending on your preference.

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