I have a Moto G4
I am on the 1GB plan, and that includes data.
In between this afternoon and tonight, the sound on my phone stopped working (both speakers and headphones). Since I thought that would indicate a software issue, here are the steps I’ve taken:
I restarted the phone
I downloaded a few anti virus programs (you never know) and they found nothing
I cleared the cache partition (since that was recommended when I googled the problem
I’d like to avoid doing a factory reset since it would be a hassle with some of the apps I have on my phone, but will do it if needed. Are there any other potential causes that I could troubleshoot?