What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?
I am hoping some folks with more knowledge of symbology can provide me some information.
For close to a year, I have had an issue where I cannot send or receive text messages (or voice messages) while on the Sprint network and while roaming – when the signal strength indicator features an exclamation point. While the exclamation was not new, the issue was. I can send and receive calls, and the signal strength itself can be weak or very strong. Mostly, this happens in areas where there is no Sprint service, and mostly I see the exclamation whenever roaming. Rarely, it is not there, and I can text fine and I will receive voice message notifications if relevant.
In September of last year, I did open a help ticket into this because it devolved into an inability to make phone calls. After doing all the normal things (mostly reinstalling things and that thing with the pound signs) I was told to do a custom factory reset. That brought things to where I am in the first paragraph sans time for thoughtful observation (I didn’t notice the exclamation connection).
I am not necessarily looking for a fix as I probably do not represent the typical customer; I am curious as to just what could be going on. I do not see this issue coming up here or in broader searches of the internet so suspect that the issue is limited to myself and perhaps a few select others. My thoughts are that, whatever the exclamation point represents, my telephone does not support, and ceased supporting last summer.
Ultimately, I will need to replace this phone at some point, and what I learn about this issue will help guide me tremendously. Though this issue started while I was living in Montana, I visited NW NC to see folks back in April. I previously had no issues with texting there, either, but did then. I continue to have issues in New Mexico. Most concerning is that I can be on the Sprint network and have decreased functionality when the friendly little exclamation comes about… As I tend to live and work in places with limited service (running on WiFi here!) I really want to know as much as I can about the situation.
To sum up:
I cannot send or receive texts whenever the signal strength meter has an exclamation point with it, regardless of whether in Sprint coverage or some other roaming coverage. When there is not an exclamation point, I can send/receive texts, roaming or Sprint.
Thanks for the help!