This topic is for you if you have a Motorola or Pixel phone
and if you are not seeing your voicemail listed on the Voicemail tab in the Phone app.
As of my writing, we do not have a solution for this issue.
We have seen one workaround successfully restore the voicemail to the voicemail tab:
Uninstall updates to the Phone app or the Messages app by Google and remove the option to automatically update that app. Then reboot the phone.
I describe this as a workaround because keeping an app from updating is not a good, long-term solution. I’ll update this topic when we have a solution that allows you to update the app.
I’m adding these additional steps, as we’ve seen success with these steps when the above does not seem to bring back voicemail on the Voicemail tab, or when it once again vanishes.
- Update the Phone app and all system apps.
- Open the Settings app
- Tap Apps and Notifications
- Tap Phone (you may have to view all apps to find it)
- Tap Storage and cache
- Clear storage
- Then close the Settings app and Open the Phone app - There’s no voicemail tab
- Tap the three-dot menu and Settings
- Tap Voicemail
- Toggle Visual Voicemail off and back on
If you then use the “Home” button or “Back” button to exit the Phone app, and do not clear the phone app from the “Recent apps” menu, voicemail will continue to populate the voicemail tab. If it vanishes again, the above steps will restore it.