Nobody can hear me when I call

What phone do you have?
Moto G5s plus

What plan are you on?
$25

Does your plan include data, or just talk & text?
data, talk, and text


Issue Description

100% of the time when I make a call, the other person immediately complains that they can just barely hear me, and it’s enough of a problem that they cannot make out what I’m saying until I’m literally yelling at the top of my lungs. It doesn’t matter if I’m on wifi or cell.

I naturally have a loud voice and I’ve never had problems with any other phone before switching to Republic Wireless. I don’t have a screen cover or a case or anything like that.

What are the steps to troubleshoot and fix this?

Have you tried the same calls using the speaker instead of the handset (or the opposite of what you normally use)

Hi @jonathanp.4ub8ua

Let’s do a hardware check…
On your Moto you have an app called Device Help:

Once in the app tap on “Device diagnosis”, then on “Hardware test” and run the microphone test. (You’ll want to be in a quite room for the test.)

Does if it plays back your voice with a decent volume? If it does we should be able to rule-out a hardware issue.

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