Not Able to make voice calls


#1

What phone do you have? Moto G4 Plus

What plan are you on? Talk/Text 1GB

Does your plan include data, or just talk & text? Yes, 1 GB of Data

I am very near to the limit of Data allowed but not over. I have 180 MB left for 2 days.

since it got low, it it not allowing me to make voice calls out. I can get texts and send text. i can receive phone calls. my phone will not dial out. i have tried calling ##8647## but it won’t fit in my dialer screen.

i’m not sure what’s going on, but i’d like to be able to make these calls.

I tried to see if the ENAHNCED 4G LTE MODE was set to ON and it is.

i’ve restarted my phone and that didn’t work.

any suggestions?


#2

Your purchased data limit should have nothing to do with your ability to make calls. You didn’t do something like set a data limit (or shut off data) in the Android settings, did you?


#3

Data availability doesn’t have anything to do with being able to make calls, so that’s not the issue.

To be clear, you’re entering *#*#8647#*#* while in the dialer, meaning from the phone keypad, not a standard keyboard, correct? If so, you should be able to just enter all the digits and they should disappear off the screen as you tap the last *. Is this not happening?


#4

Yes I enter those digits but when I push dial the last number called populates and still doesn’t dial


#5

You shouldn’t have to hit dial. After you’ve entered the 12th digit (*) the screen should clear on its own within a few seconds. Can you please try dialing it again and just give it a moment to clear the screen? Once it is no longer displayed on the screen, restart the phone.


#6

It’s working now. I forgot the last step of turning the phone off and turning it back on. Thank you for your help.


#7

Great!


#8