Not activated on Republic

We have had my sons phone for over a year. Lately all of the sudden he will get a message saying “No activated on Republic”. He has to then reset the phone. This happened 3 times this past weekend. Any suggestions?

Can you share what model phone is having this issue?

Sorry - Moto X Pure Edition

The first step with the X Pure is to pop-out and then back-in the SIM card. They are known to come loose. After reseating the SIM come back and let us know if you’re seeing the same issue.

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Will try that. Thank you.

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