"not configured to make calls"?

What phone do you have?
Moto G Gen 1
What plan are you on?
unlimited call, text, wifi data
Does your plan include data, or just talk & text?
data not included

Issue Description

My phone says “not configured to make calls” and “not configured to text” and I’ve done nothing differently today. I didn’t update anything or change any settings, yet my phone will not work…it’s as if I don’t have service. This happens on wifi and cell. We already tried restarting the phone.

Hello @stephanies.n2l7vk,
Welcome to the Community :slight_smile:

Please give this a try:

Hi @stephanies.n2l7vk,

Are you still having trouble with your Moto G? :thinking:

Yes, my husband’s moto G 1st gen doesn’t receive calls and it seems the only solution is to do a factory reset, which he is apprehensive to do. Frustrating.

Did you try refreshing the activation?

How to Refresh the Republic Wireless Activation – Republic Help

Yes, we did try that already. Thanks!

Got it… Thank you for trying that :slight_smile:

Ok @stephanies.n2l7vk.
Please open a Help Ticket. I think you have had this problem long enough.

Let’s let the good people at Republic take a look at your situation. In your ticket you should let them know you have worked with the Community and tried a Activation Refresh with no luck.

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