Not letting me cancel my service


I received a T-Mobile phone from family and have been wanting to cancel my Republic service for 9 months now. I’m not asking for a retroactive refund for those months (which I didn’t use the phone at all), but I do want to cancel my service immediately.

When I use the Cancel Service link on the web site, it tells me the following:
We’re unable to process your request at this time because there’s a pending order open for this phone.

Please cancel my service immediately so that I can stop paying $25/month (after taxes) for a phone I no longer use.


Hi @samp,

I’m sorry to read that your account is experiencing this glitch.

The Community would not be able to cancel your phone for you, but our support team would be glad to help. Please open a support ticket at

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